Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles


Sporting Recall Related Images

2021 Giant Cypress DX bicycle
Shell Diving Inflation Valve on the Dry Diving Suit
Recalled OBB-20 Fitness Gear Olympic Dumbbell Handle
Santa Cruz Heckler 9 model electric bicycle
Santa Cruz Heckler 9 model electric bicycle

Name of Product:

Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles

Hazard:

The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider.  Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.

Remedy:

Repair

Recall Date:

May 05, 2022

Units:

About 1,600

Description:

This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay on the frame.

Remedy:

Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.

Incidents/Injuries:

Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.

Sold At:

Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.

Manufacturer(s):

Santa Cruz Bicycles LLC, of Santa Cruz, California

Manufactured In:

United States

Recall number:

22-132

Consumer contact: –


Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the “Product Recall” link for more information.

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

Original recall, updates and more images at CPSC


Related Posts

rockgeist barjam brackets
Rockgeist Recalls BarJam Brackets
bracket arms, attached to bicycle handlebars, can crack or break during use
spalding momentous ez portable basketball goal
Russell Brands Recalls Spalding® Momentous EZ Portable Basketball Goals
Welds in the arm attaching the backboard to the pole can fail and cause the backboard to fall
caledonia 5 dura ace di2 in oasis black
Cervélo USA Recalls R5 and Caledonia-5 Bicycles and Cervélo Replacement Stems
The handlebars on the bicycles can slip in the stem and cause the rider to lose control.
tethrd one stick gen 2 climbing stick
Tethrd Recalls One Stick GEN 2 Climbing Sticks
Under pressure, one or more of the climbing stick’s steps can crack

Latest Posts

beer bottles klinking
One More for the Road? Are You Drinking Too Much?
our local smokehouse chili cheese flavored wieners
Public Health Alert for Family Fare Ready-To-Eat Chili Cheese Wieners
whole foods market zerto fontal cheese
Whole Foods Market Recalls Zerto Fontal cheese
some of the recalled brie and camembert cheeses
Old Europe Cheese Recalls Brie and Camembert Cheeses
golden state medical supply atenolol 25 mg clopidogrel 75 mg
Golden State Medical Supply Recalls Atenolol 25 mg and Clopidogrel 75 mg Tablets

Leave a Reply

Your email address will not be published. Required fields are marked *

You cannot copy content of this page